FAQ
Orders
Can I change my order?
We can only modify orders before shipping. Please contact us as soon as possible.
Shipping
Where do you ship?
We currently ship within the EU. For full details, please see our Versandinformationen / Shipping Policy page.
Which carriers do you use?
Hermes or DHL depending on destination.
How much is shipping?
Shipping costs depend on your location and checkout total.
The exact rate will be calculated at checkout once you enter your address and preferred shipping method.
For more details, please visit our Versandinformationen / Shipping Policy page.
How long does delivery take?
Typically, orders within Germany take about 2–4 business days, while EU deliveries can take 5–8 business days.
Please note that actual delivery times can vary depending on the chosen carrier (like DHL or Hermes) and any unforeseen delays. Check out our Shipping Policy / Versandinformationen page for more info.
Returns
Do you accept returns?
Yes, within 14 days if unworn and unused.
For full details, please see our Rückgabe / Return Policy page.
Can I return a worn scrunchie?
No – because scrunchies are considered a hygiene product, worn items cannot be accepted.
More information is available on our Rückgabe / Return Policy page.
Who pays return shipping?
Return shipping costs are covered by the customer.
Please check the Rückgabe / Return Policy page for instructions.
What if my return gets lost?
Refunds are only possible once the item has physically arrived and been inspected.
For more info, please see our Rückgabe / Return Policy page.
Materials
What are your scrunchies made of?
Each scrunchie is made of 100% pure mulberry silk and is individually handcrafted in Berlin in small batches.
From the inside, the scrunchie is stabilised with vlieseline and features a soft elastic band to ensure durability, long-lasting shape and gentle hold without pulling or breaking the hair.
Care
How should I care for my scrunchie?
Hand wash gently in cool water using a silk-friendly detergent or mild hair shampoo. Wash softly without twisting, and allow to dry naturally on a flat surface.
Do not wring or squeeze to remove excess water - simply press gently with your hands or a clean towel and leave to air-dry. Avoid direct heat and prolonged sunlight exposure.
The same care instructions apply to silk pillowcases.
Contact
How can I reach you?
You are welcome to contact us at:
info.lesoufflee@gmail.com
We aim to respond within 1–2 business days.